Estetické centrum

BODY LOVE BRNO
Terms and Conditions

I. Introductory Provisions

  1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of the company BODY LOVE BRNO s.r.o., with registered office at Příkop 843/4, Zábrdovice (Brno-Center), 602 00 Brno, identification number: 21621578, registered in the Commercial Register maintained by the Municipal Court in Brno, Section C, Insert 139546 (hereinafter referred to as the “Seller”), regulate in accordance with the provision of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”) the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on the website located at the internet address www.bodylovebrno.cz (hereinafter referred to as the “Website”), through the website interface (hereinafter referred to as the “Online Store Interface”).

  2. These Terms and Conditions do not apply in cases where the person intending to purchase services from the Seller is a legal entity or a person acting when ordering goods within their business activity or within their independent professional practice.

  3. Provisions differing from these Terms and Conditions may be agreed upon in the Purchase Contract. Such differing provisions in the Purchase Contract shall prevail over the provisions of these Terms and Conditions.

  4. The provisions of the Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract may be concluded in the Czech language.

  5. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations that arose during the effectiveness of the previous wording of the Terms and Conditions.

II. User Account

  1. Based on the buyer’s registration on the website, the buyer may access their user interface. From their user interface, the buyer can place orders for services (hereinafter referred to as the “user account”). If the online store interface allows, the buyer may also place orders without registration directly through the online store interface.

  2. When registering on the website and ordering services, the buyer is obliged to provide all data correctly and truthfully. The buyer must update any changes to the data entered in the user account. The data provided by the buyer in the user account and during ordering is considered correct by the seller.

  3. Access to the user account is secured by a username and password. The buyer is obliged to keep confidential all information necessary to access their user account.

  4. The buyer is not entitled to allow third parties to use their user account.

  5. The seller may cancel the user account, especially if the buyer has not used their account for an extended period or if the buyer breaches their obligations under the purchase contract (including these Terms and Conditions).

  6. The buyer acknowledges that the user account may not be available continuously, particularly due to necessary maintenance of the seller’s hardware and software equipment, or maintenance of hardware and software equipment of third parties.

III. Conclusion of the Purchase Contract

  1. All presentations of services placed in the online store interface are for informational purposes only, and the seller is not obliged to conclude a purchase contract regarding these services. The provision of Section 1732(2) of the Civil Code shall not apply.

  2. The online store interface contains information about services, including prices of individual services and costs for returning services if such services by their nature cannot be returned by usual postal means. Prices of services are stated without value-added tax and any related fees. Prices remain valid as long as they are displayed in the online store interface. This provision does not limit the seller’s possibility to conclude a purchase contract under individually agreed conditions.

  3. To order services, the buyer fills out an order form in the online store interface. The order form includes especially information about:

    1. the ordered service(s) (services “added” by the buyer to the electronic shopping cart in the online store interface),

    2. the method of payment for the purchase price of the services.

  4. Before submitting the order to the seller, the buyer is allowed to review and modify the data entered in the order, including the possibility to detect and correct errors made when entering the data. The buyer submits the order by clicking the “Order” button. The data provided in the order are considered correct by the seller. The seller shall immediately confirm receipt of the order to the buyer by electronic mail sent to the buyer’s email address provided in the user account or in the order (hereinafter referred to as the “buyer’s email address”).

  5. Depending on the nature of the order (quantity of services, purchase price, estimated shipping costs), the seller is entitled to request additional confirmation of the order from the buyer (for example in writing or by telephone).

  6. The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order, which the seller sends to the buyer by electronic mail to the buyer’s email address.

  7. The buyer agrees to use remote communication means in concluding the purchase contract. Costs incurred by the buyer in using remote communication means related to the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer themselves, and these costs do not differ from the basic rate.

IV. Price of Services and Payment Terms

  1. The buyer may pay the price of services and any costs related to delivery of goods under the purchase contract to the seller by the following methods:

  • In cash at the seller’s premises at the address: Za Divadlem 587/4, 602 00 Brno-střed;

  • In cash on delivery at the location specified by the buyer in the order;

  • Cashless by bank transfer to the seller’s account no. 6659959399 / 0800, held by BODY LOVE BRNO s.r.o. (hereinafter the “seller’s account”);

  • Cashless via a payment system;

  • Cashless by payment card.

  1. Together with the purchase price, the buyer is obliged to pay the seller also the costs related to packaging and delivery of goods and services in the agreed amount. Unless explicitly stated otherwise, these costs are understood as part of the purchase price.

  2. The seller does not require an advance or any similar payment from the buyer. This does not affect the provision of article 4.6 of the terms and conditions regarding the obligation to pay the purchase price in advance.

  3. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 3 business days from the conclusion of the purchase contract.

  4. In the case of cashless payment, the buyer is obliged to pay the purchase price together with the variable payment symbol. The buyer’s obligation to pay is fulfilled when the relevant amount is credited to the seller’s account.

  5. The seller is entitled, especially if the buyer does not provide additional confirmation of the order (article 3.6), to request full payment of the purchase price before shipping the goods to the buyer. The provision of § 2119 paragraph 1 of the Civil Code shall not apply.

  6. Any discounts on the price granted by the seller to the buyer cannot be combined.

  7. If customary in business or required by generally binding legal regulations, the seller shall issue a tax document – invoice – regarding payments made under the purchase contract to the buyer. The seller is a VAT payer. The tax document – invoice – will be issued after payment of the purchase price and sent electronically to the buyer’s email address.

V. Withdrawal from the Purchase Contract

  1. The buyer has the right, in accordance with the provision of § 1829 paragraph 1 of the Civil Code, to withdraw from the purchase contract within fourteen (14) days from the purchase of the services. The withdrawal from the purchase contract must be sent to the seller within the time limit specified in the previous sentence.

  2. The goods must be returned to the seller within fourteen (14) days from the withdrawal from the contract. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of the goods to the seller, even in cases where the goods cannot be returned by the usual postal means due to their nature.

  3. In case of withdrawal from the contract pursuant to article 5.2 of the Terms and Conditions, the seller shall refund the funds received from the buyer within fourteen (14) days from the withdrawal from the purchase contract by the buyer, using the same method by which the seller received the payment from the buyer. The seller is also entitled to return any performance already provided by the buyer upon return of the services or by another means if agreed by the buyer and if no additional costs arise for the buyer.

  4. If a gift is provided to the buyer together with the services, the gift agreement between the seller and the buyer is concluded with a resolutive condition that if the buyer withdraws from the purchase contract, the gift agreement regarding such a gift becomes ineffective, and the buyer is obliged to return the provided gift to the seller together with the goods.

VI. Rights Arising from Defective Performance

  1. The rights and obligations of the contractual parties regarding rights arising from defective performance are governed by the applicable generally binding legal regulations (especially the provisions of §§ 1914 to 1925, §§ 2099 to 2117, and §§ 2161 to 2174 of the Civil Code).

  2. The buyer shall exercise rights arising from defective performance with the seller at the address of the seller’s establishment where the complaint can be accepted, considering the range of services offered. The moment the complaint is considered filed is the moment when the seller receives a response from the buyer regarding the claimed service.

  3. Additional rights and obligations of the parties related to the seller’s liability for defects may be governed by the seller’s complaint procedure.

VII. Additional Rights and Obligations of the Contracting Parties

  1. The buyer acquires ownership of the service upon full payment of the purchase price.

  2. The seller is not bound by any codes of conduct towards the buyer within the meaning of § 1826(1)(e) of the Civil Code.

  3. The seller ensures out-of-court handling of consumer complaints via the email address info@towell.cz. The seller will send the complaint resolution information to the buyer’s email address.

  4. The seller is authorized to sell services based on a trade license. Trade supervision is carried out by the competent trade office within its jurisdiction. The Office for Personal Data Protection supervises personal data protection. The Czech Trade Inspection Authority oversees compliance with Act

  5. The buyer assumes the risk of changes in circumstances pursuant to § 1765(2) of the Civil Code.

VIII. Protection of Personal Data

  1. The protection of the buyer’s personal data, if the buyer is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.

  2. The buyer agrees to the processing of the following personal data: name and surname, residential address, identification number, tax identification number, email address, telephone number (hereinafter collectively referred to as “personal data”).

  3. The buyer consents to the processing of personal data by the seller for the purposes of fulfilling rights and obligations arising from the purchase contract and for managing the user account. Unless the buyer chooses otherwise, the buyer also agrees to the processing of personal data for sending information and commercial communications. Consent to the processing of personal data to the full extent under this article is not a condition that would itself prevent the conclusion of the purchase contract.

  4. The buyer acknowledges the obligation to provide accurate and truthful personal data (during registration, in the user account, or when ordering through the seller’s web interface) and to promptly inform the seller of any changes to these personal data.

  5. The seller may entrust the processing of the buyer’s personal data to a third party as a processor. Except for persons delivering the goods, personal data will not be disclosed to third parties without the prior consent of the buyer.

  6. Personal data will be processed indefinitely. Personal data will be processed electronically by automated means or in printed form by non-automated means.

  7. The buyer confirms that the provided personal data is accurate and that the provision of personal data is voluntary.

  8. If the buyer believes that the seller or processor (Article 9.5) is processing their personal data in a manner contrary to the protection of the buyer’s private and personal life or contrary to the law, especially if the personal data is inaccurate concerning the purpose of processing, the buyer may:

    1. request an explanation from the seller or processor,

    2. demand that the seller or processor rectify the situation.

  9. If the buyer requests information about the processing of their personal data, the seller is obliged to provide this information. The seller has the right to charge a reasonable fee for providing the information, not exceeding the necessary costs of providing it.

IX. Sending Commercial Communications and Cookie Storage

  1. The buyer agrees to receive information related to the seller’s goods, services, or business at the buyer’s electronic address and further agrees to receive commercial communications from the seller at the buyer’s electronic address.

  2. The buyer consents to the storage of so-called cookies on their computer. If it is possible to complete a purchase on the website and fulfill the seller’s obligations under the purchase contract without storing cookies on the buyer’s computer, the buyer may revoke the consent given under the preceding sentence at any time.

X. Delivery

  1. Delivery may be made to the buyer’s electronic address.

XI. Final Provisions

  1. If the contractual relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This shall not affect the consumer rights arising from generally binding legal regulations.

  2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, it shall be replaced by a provision whose meaning most closely corresponds to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

  3. The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not publicly accessible.

  4. Seller’s contact details:

    BODY LOVE BRNO s.r.o., Příkop 843/4, Zábrdovice (Brno-střed), 602 00 Brno, Company ID: 21621578, VAT status: non-VAT payer, email address: info@bodylovebrno.cz, phone: +420 735 205 464.

On behalf of BODY LOVE BRNO s.r.o. prepared by:

Olha MAKAROVA
+420 735 205 464
info@bodylovebrno.cz

Updated on March 1, 2025